Refunds
Refund & replacement policy
Tea is a perishable product, so we keep returns simple but specific. We always try to do right by the cup.
Last updated: May 2026
Damaged or incorrect orders
If your order arrives damaged or you received the wrong SKU, write to us within 48 hours of delivery with a photo of the package and contents. We will ship a replacement at our cost.
Quality concerns
Not happy with a tea? Reach out within 7 days of delivery. For valid quality concerns (off-flavour, contamination, mislabelled lot) we issue a full refund or replacement after a quick review.
Change of mind
Because tea is a sealed food product, we cannot accept change-of-mind returns once a pouch is opened. Unopened, unmarked packs can be returned within 7 days — return shipping is on the customer.
B2B orders
Bulk and custom-blend orders are treated as bespoke production. Refunds for these are handled case-by-case against the agreement in the Zoho Books estimate. Sample lots can be returned, but the production lot specified in the estimate is non-refundable once we begin packing.
How to start a request
Email office@forestbrewstea.com with your order ID or inquiry reference (FB-…), photos if relevant, and a short note. We aim to respond within 1 business day.