Privacy Policy for Forest Brews Tea Company

Effective Date: 01 June 2025

Forest Brews Tea Company (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [Your Website Address], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Company Information

Forest Brews Tea Company GSTIN: 33ERSPM0282H1ZJ Kaircombai, Milidhane Post Kotagiri, The Nilgiris Tamil Nadu, India Phone: +91 91593 54547 Email: office@forestbrewstea.com

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange products or services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Razorpay, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Comply with legal and regulatory requirements.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Payment Gateway: For the purpose of processing payments, we share your information with Razorpay. We do not store your full credit card details on our servers. This information is provided directly to Razorpay, whose use of your personal information is governed by their Privacy Policy. You can view Razorpay’s Privacy Policy at https://razorpay.com/privacy/.

5. WooCommerce

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases, and the general WooCommerce application. They store your data on a secure server behind a firewall.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request that we correct any personal data if it is found to be inaccurate or out of date.
  • Request your personal data is erased where it is no longer necessary for us to retain such data.
  • Withdraw your consent to the processing at any time.

To exercise these rights, please contact us at office@forestbrewstea.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Forest Brews Tea Company
Kaircombai, Milidhane Post
Kotagiri, The Nilgiris
Phone: +91 91593 54547
Email: office@forestbrewstea.com

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